Email and password
Check for typing errors and confirm you are using the same email that was configured during setup.
CAPIRALogin support
Trouble signing in?
Start with the sign-in method your account was set up to use. If access still fails, retry with the same provider and confirm your browser allows redirects and passkey prompts.
Provider sign-in
Use the same identity provider originally linked to your account and make sure popup or redirect blocking is disabled.
Passkey / Face ID
Use the device where the passkey was enrolled and confirm platform credential prompts are allowed in the browser.